We collect only what we need to run onboarding, verify restaurants, and protect the platform.

This policy is written for restaurant partners, applicants, and representatives interacting with 1rsmeal. It is intended to be direct and operational rather than vague. If you do not agree with this policy, you should not submit an application or use the partner platform.

1. Scope

This Privacy Policy describes how 1rsmeal collects, uses, stores, reviews, and shares information in connection with the 1rsmeal restaurant partner website, onboarding systems, verification workflows, communication channels, and any related operational tools we make available to restaurant owners, representatives, or applicants.

2. Information we collect

We may collect business contact details, restaurant identity details, owner or representative names, phone numbers, email addresses, business documents, registration details, operating schedules, onboarding progress, payment-related reference information, communication logs, device and browser metadata, IP addresses, usage diagnostics, and any additional information you voluntarily submit during onboarding or support interactions.

3. Why we collect it

We use this information to evaluate partner applications, verify identity and eligibility, process onboarding, maintain internal records, prevent fraud and abuse, communicate application status, troubleshoot operational issues, improve product performance, support compliance, protect platform integrity, and enforce our legal and contractual rights.

4. Verification and risk review

By submitting onboarding information, you authorize 1rsmeal to review, validate, cross-check, and internally assess the information you provide. We may flag inconsistent, incomplete, or suspicious submissions for manual review and may pause, reject, or restrict onboarding until we are satisfied with the accuracy and reliability of the submitted information.

5. Communication records

Calls, emails, OTP interactions, support requests, and operational messages may be logged for security, training, verification, and dispute-handling purposes. These records help us maintain an auditable history of decisions and communications related to your account or application.

6. Sharing of information

We may share information with service providers, infrastructure vendors, payment processors, messaging vendors, analytics providers, legal or regulatory authorities where required, and internal personnel or affiliates who need access for legitimate business, compliance, or security purposes. We do not share your information casually; however, we reserve the right to disclose information whenever reasonably necessary to protect our platform, users, rights, or reputation.

7. Retention

We retain information for as long as reasonably necessary to operate the platform, support onboarding and account management, resolve disputes, meet legal obligations, enforce policies, defend claims, and maintain historical operational records. Rejected or inactive applications may still be retained for fraud prevention, audit integrity, or compliance review.

8. Security

We use reasonable technical and organizational safeguards to reduce risk of unauthorized access, misuse, or loss. No system is completely secure. You are responsible for maintaining the confidentiality of your own devices, credentials, and business records when interacting with 1rsmeal.

9. Cookies and session technologies

We use session cookies and related technologies to maintain authenticated access, preserve onboarding state, improve reliability, and support fraud prevention. Disabling these technologies may limit the functionality of the partner experience.

10. Your responsibilities

You must ensure that all data you submit is accurate, lawful, up to date, and authorized for disclosure. If you submit another person’s details, you represent that you have the right to do so. You remain responsible for the consequences of false, outdated, or misleading submissions.

11. Policy updates

We may modify this Privacy Policy from time to time. The revised version becomes effective when posted. Continued use of the partner platform after changes are published constitutes acceptance of the updated policy.

Contact for privacy matters

If you need to contact us about this policy or information handling, write to support@1rsmeal.com.